Isn't it ironic that the two biggest names in social media are so disengaged from their customers?
I woke of this morning to discover that Facebook had suddenly changed the rules for Fan pages. (It appears that they've now changed it back. Perhaps the smell of tar and feathers was too much for them.)
A few weeks ago portions of a valuable Twitter application I use suddenly stopped working. Twitter had changed the rules without warning.
I and many of my colleagues spend countless hours evangelizing about how to effectively use social media - pull your customers into the processes of developing your roadmap, involving them in your problem-solving. In general being open with your customers.
Yet two of the biggest names in social media are so imperious.